Privacy Policy

1. Who We Are

 

We are Solivago, travel agency registered with the Ministry of Tourism and Sports and the Croatian Chamber or Trades and Crafts, Registration number: 99098113

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We are based at Kunska 2, 20000 Dubrovnik, Croatia and operate exclusively online.

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Email: info@beyondthewallstours.com

Phone: +385 92 439 6887

 

We act as the data controller under the GDPR.

 

2. What Data We Collect

 

We may collect:

 

• Name and surname

• Email address

• Phone number

• Billing details (if booking)

• Travel preferences

• IP address and browser data

• Any information you provide via forms

 

3. How We Use Your Data

 

We process your data to:

 

• Respond to inquiries

• Manage bookings and reservations

• Provide customer support

• Send booking confirmations

• Improve our website and services

• Comply with legal obligations

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4. Legal Basis for Processing

 

We process data based on:

 

• Contract performance (booking a tour)

• Consent (contact forms, marketing if applicable)

• Legal obligations

• Legitimate interest (website improvement, fraud prevention)

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5. Data Sharing

 

We may share your data with:

 

• Payment providers

• Tour guides / partners (only if necessary for your booking)

• IT and hosting providers

• Legal authorities (if required)

 

We do not sell your data.

 

6. International Transfers

 

If data is transferred outside the EU, we ensure safeguards such as:

 

Standard Contractual Clauses (SCCs)

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7. Data Retention

 

We keep your data:

 

• Booking data: up to 10 years (legal/tax reasons)

• Contact inquiries: up to 12 months

• Marketing data: until consent is withdrawn

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8. Your Rights

 

Under GDPR, you have the right to:

 

• Access your data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict processing

• Data portability

• Object to processing

• Withdraw consent at any time

 

You may also lodge a complaint with your local data protection authority.

 

9. Cookies

 

We use cookies to:

 

• Ensure website functionality

• Analyze traffic

• Improve user experience

 

See our Cookie Policy below.

 

10. Security

 

We implement appropriate technical and organizational measures to protect your data.

 

11. Contact

 

For any privacy-related requests:

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Email: info@beyondthewallstours.com

 

12. Third-Party Platforms and Data Collection

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We may receive your personal data from third-party platforms such as Tripadvisor, Viator, Airbnb or Get Your Guide when you book our services through them.

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This may include:

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• Name

• Contact details

• Booking information

 

13. Independent Data Controllers

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These platforms act as independent data controllers under the GDPR.

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This means:

• They determine how your data is processed on their platforms

• Their privacy policies apply to data collected directly by them

 

We recommend reviewing their privacy policies:

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• Tripadvisor

• Viator

• Airbnb

• Get Your Guide

 

14. Data We Receive and Use

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We only process the data necessary to:

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• Deliver the booked tour

• Communicate with you

• Fulfill legal obligations

 

We do not control how third-party platforms use your data outside of our service delivery.

 

15. Communication via Platforms

If you contact us through a third-party platform, communication may be stored and processed within that platform.